Work
Governance, process and delivery in practice
Four projects from banking, healthcare and big tech. Each began with a control, compliance or adoption problem and ended in something the organization could run on its own.
Mortgage document governance
5,000+ → ~500records rationalized into controlled documents
Union Bank, mortgage banking, 2017–2018
Read the case →Migration weekends with zero losses
Zerofinancial losses across three data-migration weekends
Wells Fargo / Wachovia, wealth management, 2010–2011
Read the case →Healthcare feedback and request platform
1,000+provider sites moved off mailed paper surveys
Alliance Healthcare Services, 2015–2017
Read the case →AI voice, privacy and disclosure
30%more new voice users from one research-driven UI change
Meta / Reality Labs, 2021–2023
Read the case →These are past engagements from my work at the organizations named, not Flowhaus.ai client work.